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Web Application Support Specialist – Warszawa

Date 07/02/21
Location Warszawa

Our Client is an international company that helps various corporations in deciding about their supply chain. Having few sites worldwide and cooperating with well-known global brands, the company cares about sustainability and cybersecurity.

Your role:

  • Providing immediate assistance on issues reported by users of tools comprising mainly of complex web applications and APIs
  • Ability to understand complex web applications with a view to troubleshooting reported issues and identifying root causes
  • Ability to inspect technical issues with web application performance
  • Collaborating with end-users, functional analysts and developers to identify and solve issues
  • Providing high-quality support to all users across the business, either by writing or by engaging into verbal conversations
  • Ownership and follow up of the reported issues, looping in end users about actions to be taken when needed 
  • Active monitoring of the application and logs to detect issues/outages with the aim to proactively react to those alerts and manage the communication with affected users
  • Ability to read technical and functional documentation
  • Ensuring preventive maintenance by analyzing application root cause issues
  • Drive and/or participate during incidents in the resolution and manage affected user’s expectations

Requirements:

  • More than 1 year working experience in a Web Application Support
  • Ability to manage Service Level Agreements (SLA) and Operation Level Agreement (OLA)
  • Knowledge of ITSM tools (Jira, TFS, VSTS, ZenDesk, Azure DevOps, etc.)
  • SQL and C#.Net programming knowledge – code debugging
  • Experience with Visual Studio and SQL Server
  • Ability to deal with multiple tasks and work in a dynamic multi-cultural environment
  • Experience in monitoring tools
  • Fluent English

Offer:

  • Long term cooperation based on a permanent employment or B2B contract
  • Attractive salary + annual bonus
  • Partially remote work (40%)
  • Flexible working hours
  • Benefits like: medical health care, life insurance, sport card, training budgets
  • Cooperation with other world sites (United States, United Kingdom, France, Germany, Canada, Tunisia, Mauritius, Japan, Australia and Spain)
  • Work with ambitious and experienced IT colleagues
  • Possibilities to take part in various IT events and meetups

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