Our Client is an international company that helps various corporations in deciding about their supply chain. Having few sites worldwide and cooperating with well-known global brands, the company cares about sustainability and cybersecurity.

Your role:

• Providing immediate assistance on issues reported by users of tools comprising mainly of complex web applications and APIs
• Ability to understand complex web applications with a view to troubleshooting reported issues and identifying root causes
• Ability to inspect technical issues with web application performance
• Collaborating with end-users, functional analysts and developers to identify and solve issues
• Providing high-quality support to all users across the business, either by writing or by engaging into verbal conversations
• Ownership and follow up of the reported issues, looping in end users about actions to be taken when needed 
• Active monitoring of the application and logs to detect issues/outages with the aim to proactively react to those alerts and manage the communication with affected users
• Ability to read technical and functional documentation
• Ensuring preventive maintenance by analyzing application root cause issues
• Drive and/or participate during incidents in the resolution and manage affected user’s expectations

Requirements:

• More than 1 year working experience in a Web Application Support
• Ability to manage Service Level Agreements (SLA) and Operation Level Agreement (OLA)
• Knowledge of ITSM tools (Jira, TFS, VSTS, ZenDesk, Azure DevOps, etc.)
• SQL and C#.Net programming knowledge – code debugging
• Experience with Visual Studio and SQL Server
• Ability to deal with multiple tasks and work in a dynamic multi-cultural environment
• Experience in monitoring tools
• Fluent English

Offer:

• Long term cooperation based on a permanent employment or B2B contract
• Attractive salary + annual bonus
• Possibility of remote work
• Flexible working hours
• Benefits like: medical health care, life insurance, sport card, training budgets
• Cooperation with other world sites (United States, United Kingdom, France, Germany, Canada, Tunisia, Mauritius, Japan, Australia and Spain)
• Work with ambitious and experienced IT colleagues
• Possibilities to take part in various IT events and meetups